We employ a team approach to fully address your needs. We have many highly qualified full-time consultants/associates and back-up teams for all our projects and activities. Your staff will benefit from their broad-based knowledge and experience in quality control and quality assurance, validation, GMP / NHP / cGMP, microbiology, and technical documentation. Contact us at 1-877-877-5152 x210.
Our lab is staffed with highly qualified professionals and managed by experienced senior scientists. We are committed to ongoing training and teamwork.
Carmen is a dedicated, flexible professional with excellent organizational and problem-solving skills supported by 17 years of pharmaceutical experience. She has a strong working knowledge of GMPs, cGMPs, and related regulations. Carmen works successfully in a team-based environment; as well, she demonstrates the ability to work independently on large projects.
Skills and Highlights
Quality Control Officer (QCO)
Oversaw all aspects of the Quality Control function for a large Canadian pharmaceutical contract support company
Reviewed master production, packaging, deviation, raw material, and stability reports and finished product data; assessed whether product met regulatory requirements prior to release in Canada
Worked with clients to revise and complete documentation in order to facilitate speedy release of product
Prepared submissions to Health Canada for drugs, natural health products, medical devices, establishment licenses, and other associated annual correspondence.
Quality Assurance
Developed program to track Laboratory Out of Specification Investigation Reports; used tracked data to prepare monthly trend analysis reports, which were used during Health Canada and FDA inspections
Worked with Canadian and U.S. management staff to develop a transition plan for outsourcing Chemistry Lab Analysis to a company’s corporate head office
Coordinated and performed laboratory site certification studies of new products and methods for Canadian pharmaceutical manufacturer
Performed stability analyses to support ongoing shelf life studies.
Auditing
Hosted Health Canada inspections for numerous clients
Prepared responses to Health Canada audit comments.
GMP Training
Performed employee training on standard operating procedures (SOPs).
Technical Writing
Developed and updated policies, GMP SOPs, and ISO quality system procedures to meet FDA and HPFBI requirements.
Validation
Reviewed new product technical files to determine validation and transfer criteria need to meet current regulatory guidelines
Performed method validation, process validation, and transfers of new products.
ISO Compliance
Oversaw a self-inspection program to meet ISO 9002 requirements
Prepared and presented internal self-inspection audits to management staff and tracked closure of action items
Drafted company quality manual and trained staff in relevant procedures
Hosted registrar audits.
Education
Bachelor of Science – Applied Chemistry and Biology, Ryerson Polytechnical University, Toronto, Ontario
Continuing Education, Career Development
Advanced GMP Auditing
Audit Skills
Deviations and Change Control
GMP for Wholesalers, Q&C
GMP Training
Guidance Workshops for Product Licences and Site Licences (NHPD)
Charlette is a highly motivated, punctual and hard-working individual with strong communication and interpersonal skills, and excellent time management and organizational skills. With her work experience in quality control, particularly related to product release and its associated activities, and quality assurance, she is a valuable addition to our team and an asset on any project.
Skills and Highlights
Quality Control Officer (QCO) Services
Performed product release activities
Reviewed finished product, raw material and stability specifications against compendial monographs
Reviewed master labels against Health Canada’s guidelines
Reviewed stability protocols against ICH and Health Canada’s guidelines
Reviewed certificate of manufacture and analysis against finished product specifications
Reviewed stability summaries against pre-established stability specifications and protocols
Initiated, executed, and monitored change controls
Investigated and communicated with clients regarding various deviations, including:
out-of-specification results
sample label deviations
document deviations including master production documents, batch production documents, certificate of manufacture and analysis
Quality Assurance/Quality Control
Participated in internal audits:
Reviewed and updated company policies and manuals
Interviewed employees in various departments
Participated in meetings regarding the progress of current audits and the follow-ups from past audits
As a member of a consumer complaints team:
Composed monthly complaints report and prioritized problems of statistical importance
Determined the source of the problems and established solutions accordingly
Performed physical and functional tests on all packaging components in compliance to GMP, SOP, and GLP
Documented coherent records in accordance to SOP and GMP
Worked with various analytical instruments
Maintained and updated computer system SAP on a regular basis
Education
Bachelor of Science Honours Biochemistry/ Biotechnology Specialization (Co-op), University of Waterloo
Pharmaceutical Regulatory Affairs and Quality Operations (Co-op), Seneca College
Dawn Cotter brings to Quality & Compliance Services Inc. (Q&C)® strong organizational skills and a proficiency in dealing with detail. Her ability to optimize systems has been a great asset to (Q&C)®. In addition to Dawn's twelve years experience in the financial industry, she has completed the following Q&C courses: 'Introduction to GMP Training for Importers/Distributors' and the 'Q&C Technical Writing Course'. Ms. Cotter holds a Bachelor of Science degree from the University of Toronto.
Skills and Highlights
Quality Control Officer (QCO) Services
Provides ongoing QCO services for several manufacturers of GMP-compliant products.
Technical writing
Assisted in summarizing data to support stability studies of biologics for large pharmaceutical manufacturer.
Deborah Campbell, P. Eng., maintains a clear vision of the company she founded in 1994. Quality & Compliance Services Inc. (Q&C)® provides quality service and excellent value for its clientele. Deborah has worked in the field of quality assurance for 26 years and has experience as an auditor, trainer, technical writer, and consultant.
Deborah has built the good name of Quality & Compliance Services Inc. by understanding and meeting a client’s need. Her strong technical competence is underscored by an ability to ensure the right person with the right experience and training is assigned to a given project. Deborah has worked closely with senior leaders of many of Canada’s largest manufacturing and distributors of pharmaceutical products.
Deborah has successfully managed numerous assignments – from the production and delivery of high profile industry-sponsored seminars and workshops to the development and implementation of cGMP/GMP compliant quality systems for major manufacturers. Specific systems were designed for packagers and importers of pharmaceutical products to the pharmaceutical industry.
She is an industry representative to HPFBI and was a member of the Queen’s University Advisory Council on Engineering.
Education
Honours Bachelor of Science (Chemical Engineering), Queen's University
Deborah has taken numerous pharmaceutical industry programs related to GMP, cGMP, quality systems, compliance audits, training, and ISO management.
Deirdre Grixti is a congenial team leader with 15 years QC laboratory and QA experience. A creative problem solver, she is able to conceive, develop, and implement new strategies and processes that improve quality and efficiency. In addition, she is both a dynamic leader and a committed team builder, prioritizing effectively while respecting the priorities of others.
Ms. Grixti communicates easily and openly with people at all levels of the industry. Proficient in GMPs in Canada and the United States, she is also knowledgeable in analytical laboratory procedures involving wet chemistry analysis, and in chemical assays using instruments such as HPLC, GC, IR, UV, and Dissolution. Deirdre's excellent project management skills are complemented by her ability to work with the client in utilizing their systems and their personnel to complete the project.
Skills and Highlights
Large Compliance Project Consulting
Developed a plan for transitioning a Research & Development drug product development site to a GMP facility; served as Quality Assurance during transition.
Managed a large validation implementation within a tight time frame of three weeks to meet a regulatory deadline.
Identified gaps in various quality systems, developed full quality plan for each to implement GMPs; overseeing completion of each plan.
Performing full range of on-site quality control activities and regulatory activities for independently owned Private Label manufacturer of OTC, prescription, narcotics, and herbal products.
Providing ongoing QA services and performing GMP compliance activities for a biopharmaceutical company.
Organized, reviewed and verified stability data for Research & Development department; prepared detailed stability reports.
Evaluated and restructured master document filing systems for a multinational brand-name consumer products manufacturer. Created an index of the documents required for each product and performed a gap analysis.
Performed quality control/assurance gap analysis of process systems and documentation for a pharmaceutical company involved in clinical trials. Worked with client to develop and implement processes and documentation addressing identified gaps.
Established, implemented, and maintained the following systems for a pilot plant: SOPs, Deviations, Change Control, Returns, Recalls, Complaints, Self-Inspection, Preventive Maintenance, Calibration, and Validation.
Implemented protocol for a Historical Data Analysis producing 90 final reports.
Technical Writing
Coordinated the development, writing, review, and approval of Standard Operating Procedures (SOPs) for a pilot plant (Facilities, Manufacturing, Laboratory, Shipping and Receiving, and Quality Assurance), ensuring that all complied with GMP and cGMP requirements.
Wrote Site Reference Files for a major pharmaceutical manufacturer’s main packaging, warehousing, fabrication, and distribution facilities.
Coordinated the drafting and revision of 40 SOPs for a smaller, innovative pharmaceutical manufacturer in a time span of seven weeks. Ensured that these SOPs met end-user needs while complying with GMP and cGMP standards for Canada and the United States.
cGMP Auditing and Training
Coordinated successful completion of a series of eight international supplier audits to a client's corporate standards in a 3-week period.
Coordinated and executed self–inspection program for a major pharmaceutical company.
Performed GMP audit for an importer.
Delivered a major pharmaceutical company's GMP training course for six months.
Provided weekly coaching to plant staff in the implementation of their GMP Quality Systems, achieving an HPFBI compliant rating within 3 months.
Education
Honours Bachelor of Science, Chemistry, University of Western Ontario, London, Ontario, 1986
Post Graduate Courses: Protein Biosynthesis, Lipids, 1987
Continuing Education, Career Development
Industrial Drug Legislation, Seneca College
GMP Interpretation and Application, Pharmanet
Fundamentals of Regulatory Affairs, CanReg Inc.
Pharmaceutical Label Review, CanReg Inc.
Technical Writing Course, Q&C®
Project Management, Kepner-Tregoe
Advanced GMPs and Current Inspection Trends, PSG
Advanced Instructional Techniques, Langevin
ISO 9001:2000 Overview, Q&C
Product Disposition, Q&C
cGMP Overview, Aventis Pasteur
GMP Training, Aventis Pasteur
Mechanics of Preparing INDs and NDAs and FDA Regulations, Centre for Professional Advancement
Graham brings 29 years experience in management consulting, sales, marketing and sales management to his position at Quality & Compliance Services Inc. (Q&C)® Graham has worked in a wide variety of industries, including work for over 80 Fortune 500 companies as a global business consultant.
Graham has extensive hands-on work experience in adult education — working first as a Facilitator, then for several years as an Account Executive with Achieve Global (formerly Learning International/Xerox Learning Systems).
Graham held a senior sales management position in a division of Unilever in Toronto for 4 years, and was for many years General Manager of the medical division of Praxair Inc., with responsibility for the Western Region.
Janice Hugh-Sam is an experienced regulatory professional. With formal training and work experience in regulatory affairs plus a science degree and a background in medical technology and computers, she adds value to every task assigned. Janice is a project-oriented team player with excellent communication and interpersonal skills.
Skills and Highlights
Regulatory
As project team member, prepared regulatory submissions (NDA, CTA, IND, amendments/variations, annual reports) in paper and electronic formats for large Canadian pharmaceutical manufacturer
Reviewed regulatory submissions for completeness, accuracy, and consistency ensuring compliance with company standards and relevant regulations and guidelines including CTD/eCTD format
Coordinated with personnel from various departments to obtain CMC information to prepare and expedite responses to regulatory authorities
Compiled references for CMC, toxicology and clinical sections of eBLA for biologics manufacturer
Coordinated submissions to FDA
Liaised with clinical research department to compile and finalize all clinical study and data reports for submission
Submitted safety reports to FDA and Health Canada
Education
Honours Bachelor of Science, Biology, University of Waterloo, Ontario
Certificate in Clinical Research Associate Program, The Michener Institute
Certificate of Achievement in Regulatory Affairs, Humber College
Diploma in Medical Laboratory Technology: Specialty of Cytogenetics, The Michener Institute of Applied Health Sciences; CSLT certification
Diploma in PC Support and LAN Administration, The Institute for Computer Studies
Hard working, team oriented and reliable, Jennifer Grabel uses her superior time and project management skills to successfully execute any project. She is a quick learner who has applied her knowledge in validation, technical writing and good manufacturing practices (GMP) to over twenty-five pharmaceutical facilities. With her experience in labs, production areas and office environments, this chemical engineer is a sure asset to your organization.
Skills and Highlights
Validation
Prepared Validation Master Plans (VMP) for pharmaceutical manufacturers and storage facilities.
Prepared qualification protocols (IQ, OQ, PQ), including manufacturing, warehouse, and packaging equipment, for pharmaceutical manufacturers.
Performed temperature mapping qualification of freezers and warehouse facilities.
Executed qualification protocols (IQ, OQ, PQ).
Prepared final reports for qualification protocols (IQ, OQ, PQ) summarizing results and conclusions.
Facilitated review and approval of VMP, unexecuted and executed protocols, and final reports.
Drafted critical utilities qualification, process validation and cleaning validation protocols.
Collected and analyzed data for statistical processing control unit.
GMP Consulting
Acted as Quality Operations GMP auditor and reviewed more than 1300 batch production records for a major pharmaceutical manufacturer.
Technical Writing
Drafted a series of Standard Operating Procedures (SOPs) and Quality Records to support the activities of a drug importer.
Drafted SOPs for equipment use and training.
Prepared Work Instructions for equipment use.
Created document tools to increase project efficiency and improve corporate uniformity for a large pharmaceutical company.
Education
Bachelor of Applied Science (BASc), Chemical Engineering and Applied Chemistry, University of Toronto, Toronto, Ontario
Continuing Education, Career Development
Qualification and Validation of Pharmaceutical Processes and Equipment, Seneca College
Industrial Drug Legislation, Seneca College
Cleaning Validation, PSG
Problems Encountered with Equipment Validation, ProGamma
Controlled Drug and Substances Handling, PSG
Compliance Requirements for the Distribution and Transportation of Drug Product, PSG
Good Manufacturing Practices
WHMIS Levels I and II
Personal Protective Equipment, Spill Prevention and Control
Health, Safety, Environment Awareness Training
Contamination Control and Clean Room Behaviour
Global Records Retention Schedule Training Program
Jennifer is a committed, self-motivated and flexible individual with strong organizational and problem solving skills. With extensive experience in quality assurance and quality control for GMP and ISO systems, she provides valuable depth to the Q&C team. She manages her time effectively, and can work well as a team member or independently. Jennifer is able to establish and meet timelines for activities, managing and executing multiple tasks quickly and efficiently with minimal supervision.
Skills and Highlights
Quality Control Officer (QCO)
Performed product release and QCO services for GMP-compliant customers.
Assisted in release of finished products, drug products, clinical supplies, raw materials, and packaging materials.
Released components and finished products for medical device manufacturer.
Quality Assurance
Developed and maintained specifications (Packaging Materials, Raw Materials, Drug Product, Clinical, Bulk, In-process, Finished Product, Stability) and QA/QC test methods.
Reviewed manufacturing and packaging documentation.
Managed complaint investigation system.
Managed non-conformance and change control programs.
Prepared annual product reviews.
Investigated GMP deviations and implemented corrective and/or preventive actions.
Organized QA department for FDA inspection for Canadian medical device manufacturer.
Regulatory
Performed impact review of regulatory updates.
Auditing
Performed internal audits to ensure compliance with corporate quality standards.
GMP Training
Performed employee training on standard operating procedures (SOPs).
Technical Writing
Developed and updated policies, GMP SOPs, and ISO quality system procedures to meet FDA and HPFBI requirements.
Validation
Reviewed validation documentation.
Supported all aspects of in-house validation activity and at contractor sites for Canadian pharmaceutical manufacturer.
Production
Worked as an animal/research technician and process/product development technician for a Canadian medical device manufacturer.
Education
Honours Bachelor of Science, Biological Science, University of Guelph, Guelph, Ontario
Continuing Education, Career Development
NHP Regulations, Q&C
GMP/GLP Training
Conducting GMP & Compliance Quality Audits
GMP Fundamentals, PSG
GMP Training Program, KMI/Parexel Inc.
GMP Training Update, CanReg
Annual Product Review, PSG
Controlled Drugs and Substances, PSG
Change Control Management, IPA
Introduction to Regulatory Affairs, PSG
System Validation and Introduction to 21 CFR Part 11, Invensys
WHMIS
MS Access® Training
The Compliance Conference, Insight Compliance Training Group
Management & Leadership Skills for First-Time Supervisors & Managers
Women’s Leadership Conference, Rockhurst University CEC, Inc.
Kelly Brogan is a reliable, well-organized consultant/facilitator with more than 20 years experience in the pharmaceutical industry. Her responsibilities have included manufacturing, packaging, QC/QA, materials management, Standard Operating Procedure (SOP) writing and training, and GMP compliance.
Focused and thorough, Kelly advances task completion while ensuring that methodology is sound and results are accurate. Her wide-ranging pharmaceutical experience, her strong coaching skills, her friendly nature, and her scrupulous attention to detail make Ms. Brogan a valuable addition to any team.
Skills and Highlights
Technical Writing
Responsible for development and streamlining of over 150 SOPs for an innovative mid-sized pharmaceutical company, ensuring FDA and Health Canada (HPFBI) regulatory requirements were met. Other tasks included ensuring currency of existing SOP manuals and development of a database for safety, SOP, equipment, and process training materials.
Coordinated development and writing of SOPs for major pharmaceutical manufacturers, ensuring compliance with GMPs and cGMPs. Developed associated training.
Produced documentation and SOPs for a medical device importer and distributor, drug fabricator, packager, testing laboratory, importer, distributor, and wholesaler.
Quality Assurance/Quality Control Officer (QCO) Services
Completed deviation/investigation and change control reports for numerous large and small pharmaceutical companies; provided batch documentation review; wrote manufacturing and packaging directions ensuring adherence to GMPs, SOPs, and safety procedures.
Set up quality assurance systems for several importers/distributors.
Prepared and maintained Site Reference Files.
Coordinated product testing.
Handled correspondence and communication with Health Canada.
Hosted numerous successful HPFBI audits.
cGMP Training
Developed and delivered GMP Fundamentals, Deviation, Hygiene, and Sanitation OOS training programs to over 1,500 employees of large pharmaceutical manufacturer.
Delivered SOP, GMP, on-the-job, and safety training to employees at several major pharmaceutical manufacturers and several importers/distributors.
Developed Good Quality Practices training course for medical device company.
Developed and delivered a GMP training course for a major herbal company to NNFA specified standards.
cGMP Auditing
Provided auditing services for numerous large and small pharmaceutical companies and API suppliers; performed self-inspections, hosted successful Health Canada audits.
Participated in FDA audit of a large Canadian pharmaceutical fabricator.
Performed gap analyses of foreign fabricators to Canadian GMP standards.
Consulting
Experienced in a range of situations, including the following:
Design of new manufacturing facility.
Importation of pharmaceuticals from international suppliers.
Coordination and supervision of third-party product suppliers.
Leadership of process re-engineering team.
Education
Food and Drug Technology (3-year program), Durham College
Continuing Education
Technical Writing Course, Q&C®
Langevin Training Generalist Certificate
Total Quality Advantage Facilitator Course, ODI, Boston
Industrial Drug Legislation, Seneca College
GMP Guidelines 2002 Edition workshop
Pharmaceutical Label Review, Can Reg Inc.
Introduction to Clinical Quality Assurance, PSG
Introduction to ISO 9001:2000, Q&C
QMI Internal Auditor for Manufacturing
Fundamentals of Regulatory Affairs, CanReg
Level I Certificate of Achievement, PSG
Review of Changes to Risk Classification for GMP Observations, Q&C
Industrious and meticulous, Lynn Neely combines a solid background in science and pharmacy with exceptional communication skills to consistently produce work of the highest standard. Ms. Neely is flexible, outgoing and positive; she prioritizes and multitasks well; and she performs effectively whether working independently or as part of a team.
Skills and Highlights
Technical Writing
Wrote and revised set-up, operation and changeover SOPs for filling & packaging lines.
Completed writing and revision of over 70 production procedures and work instructions to meet tight timeline for drug manufacturer.
Managed SOP revision project for major pharmaceutical manufacturer.
Revised numerous SOPs (QA, QC, production) for a major pharmaceutical manufacturer ensuring compliance with GMPs and cGMPs.
Compiled a fully formatted, homogeneous document, based on submissions by a number of authors, for a large pharmaceutical company.
Produced a formatting template for a new drug submission for a large pharmaceutical company.
Produced an index to a body of government regulations for use by the pharmaceutical industry.
Revised policies and procedures for various pharmaceutical companies.
Helped reorganize and update policies and procedures for an institutional pharmacy, in support of successful application for government accreditation.
Wrote a User's Manual for a Personal Information Management application.
ISO Consulting
Led successful implementation of ISO 9001: 2000 quality system for a consultancy; registered with no audit findings.
Initiated system improvements and developed policies and procedures; hosted internal audits and official audits by external auditors.
Maintains ISO quality system for consultancy to ensure continued compliance; 3 year re-registration achieved with no findings.
Project Management
Managed a team that produced a user-friendly publication of a body of government regulations.
Managed several direct mail campaigns.
Administration
Reorganized a mid-sized volunteer organization, defining roles, responsibilities and procedures.
Restructured and streamlined a corporate invoicing process.
Implemented document control for a consulting company.
Education
Honours Bachelor of Science, Lakehead University
Pharmacy Assistant Diploma, Humber College
Technical Writing Certificate, Humber College
Continuing Education, Career Development
GMP Fundamentals Course, PSG
Organizing, Writing and Managing SOPs in compliance with GMP Requirements, PSG
Introduction to ISO 9001:2000, Q&C®
WHMIS Level II, Aventis Pasteur
cGMP Overview, Aventis Pasteur
GMP Training, Aventis Pasteur
Change Control, Aventis Pasteur
Clean Room Controls, Pharmaceutical Sciences Group
Introduction to GMPs for Importers/Distributors (Quality Control Overview), Q&C
Technical Writing Course, Q&C
Instructional Design for New Designers, Langevin
Business Writing & Grammar refresher course, SkillPath
Maria brings to Quality and Compliance Services Inc. (Q&C)® strong communication and organization skills, an aptitude for transforming technical and jargon-laden information into clear and simple language, as well as the ability to improve efficiencies by implementing and automating processes.
Maria comes to us with over six years of experience as a Technical Writer. She has written manuals/online help, developed style standards and procedures, designed Web sites, published customer newsletters, written proposals, and provided software technical support. Maria also has experience in Administration and Marketing/Sales Support, where she has improved efficiencies and implemented cost-cutting measures. Maria has a diploma in Chemical Engineering Technology and experience in quality assurance and regulatory affairs.
With his project management skills and ability for prioritizing, Matthew is a valuable addition to the Q&C®/ValidaPharm™ teams and an asset on any project. He is a quick learner who can efficiently integrate his knowledge and experience in validation and GMP environments into project activities. Bright and very capable, he works well as a team member or independently, and is able to establish and meet timelines for activities.
Skills and Highlights
Validation
Performed qualification (IQ, OQ, PQ) of product equipment and plant utilities, including reactors, dryers, HVAC systems, clean rooms, and DI water systems, for Canadian pharmaceutical manufacturer.
Performed computer system validation on process control system.
Updated change control documentation to reflect new equipment and modifications to qualified equipment.
Managed qualification and validation activities, to ensure new equipment was commissioned on schedule, for large drug manufacturing company.
Assisted with the execution of cleaning validation protocols for equipment for a large pharmaceutical company.
Quality Assurance/Quality Control
Developed/revised SOPs and documentation for drug, natural health product, and medical device importers and distributors.
Applied GMP knowledge to develop SOPs for a pharmaceutical packager.
Managed environmental monitoring (EM) program for Canadian pharmaceutical manufacturer.
Trained employees in use of equipment and clean room behaviour.
Addressed deviations and resulting corrective actions.
Implemented innovative data analysis procedure to determine root cause of EM program failures, resulting in a 70% decrease in excursions.
Education
Bachelor of Applied Science, Engineering Science: Biomedical Engineering, University of Toronto, Toronto, Ontario
Continuing Education, Career Development
Cleaning Validation and Critical Cleaning Processes – Institute of Validation Technology
Controlled Drug and Substance Handling, PSG
Good Manufacturing Practices (finished products and active pharmaceutical ingredients)
Rachel is a highly qualified Quality Assurance/Quality Control professional with over 15 years in the Canadian pharmaceutical industry plus prior international experience. With her extensive managerial expertise and knowledge of manufacturing compliance and quality control, she enhances our Q&C® team capabilities. She works well without guidance, and also as part of a team. Rachel is a very capable, well-organized individual who is used to working through quality and procedural issues to find effective solutions that meet regulatory guidelines.
Skills and Highlights
Quality Assurance
Managed the quality department and GMP compliance for a Canadian facility for a multinational pharmaceutical manufacturer, resulting in successful regulatory inspections and customer audits, while allowing for continuous product introduction and company growth.
Performed review and final approval of new and revised company documentation (procedures, specifications, protocols, etc.) to ensure compliance with regulatory requirements and corporate policies.
Established and maintained a Change Control system that tracked and justified all changes to company documentation.
Managed release of batches to market following appropriate testing and review of batch documentation.
Participated in the introduction of 50 new products to a pharmaceutical facility over a 5-year period, while ensuring all appropriate validation, testing, and stability requirements were met prior to launch. Played a key role in managing corporate growth (e.g., in personnel and required documentation) at the same time.
Managed stability program for Canadian pharmaceutical company.
Auditing
Hosted and led preparation for bi-annual Health Canada and FDA audits, resulting in a HPFBI compliance rating and successful FDA pre-approval inspections.
Co-hosted and supported numerous audits for third-party manufacturers.
cGMP Training
Trained department personnel in QA procedures.
Education
B.Sc. (Chemistry Major), University of the Witwatersrand, South Africa
A proven team leader and team player, Richard Parcels has a wide range of experience from scientific/technical analysis and validation to guiding merger talks between two laboratories. Mr. Parcels is versatile and thorough in working with the "big picture" to competently covering the smallest detail in GMP documentation. Well regarded in the industry, Richard builds on his expertise earned from Estee Lauder, Astra Pharma Inc., Warner-Lambert Parke-Davis and Health Canada.
Skills and Highlights
Quality Control/Quality Assurance
Oversaw detailed QA batch record review for release to market on sterile parenteral products.
Conducted biological indicator studies such as D-values and resistance verification according to USP XXIII.
Administered routine environmental monitoring in Classes 100, 1000 and 10, 000 using standard microbiological techniques and laser particle counters.
Completed routine water analysis and initiated investigation reports on products involved with the water samples when out-of-specification results were obtained.
Performed routine and investigational microbiological analysis of raw and ready-to-eat domestic and imported meat samples submitted by government meat inspectors.
Directed PCR analysis on samples for detection of Verocytotoxin-producing E. coli. Maintained cell lines for use in Vero Cell assays for detecting VTEC.
Carried out species verification of raw meat samples using agarose gel immunodiffusion (Ouchterlony Method). Performed antiseptic activities on products that claimed this property.
Determined microbial identifications using Vitek Jr. API 20E and API NFT.
NHPD
Prepared Site Licence Applications (SLAs) and Quality Assurance Reports (QARs) for new NPN products, and transitional products (DIN to NPN) for:
Foreign manufacturer's site
Canadian importation site
Canadian manufacturer's site
Prepared Qualified QA Personnel Report Forms (for foreign sites).
Acting as Qualified QA Personnel for clients.
Technical Writing
Devised, wrote and updated standard operating procedures.
Wrote methods of analysis as well as method revisions and adaptation.
Developed and maintained a raw material supplier quality metrics database.
Validation
Performed validation studies for Getinge-Castle Autoclave, Bactometer, Laboratory Instruments, Microbiological Test Methods, Cleaning Validation, Process Validation and Water System Validation.
Routine and non-routine product testing and investigations.
Implemented a reduced powder product testing program based on formula type and validated manufacturing processes.
Performed USP XXIII Sterility testing, LAL and Liquid Particulate testing on finished product samples.
Validated the use of slit-to-agar samplers for the monitoring of filling zones of aseptic filling processes on Rommelag and Automatic Liquid Packaging machines.
Managed preparatory testing validation on finished products and raw materials.
Served on committee for the implementation of a system for the validation of test methods in a technical operations department.
GMP Consulting
Practical experience in a range of situations, including the following:
Development of cosmetic products at the lab batch and pilot batch level with respect to preservative systems and processing steps.
Implementation of a new procedure for the growth promotion testing of culture media.
Microbial testing on raw materials, finished products, stability samples, consumer complaints and in-process samples following USP microbiology methods and other validated methods.
Supervision of team of microbiologists, performing budgeting and annual performance reviews.
Education
Honours Bachelor of Science (Microbiology), University of Guelph
Continuing Education, Career Development
Introduction to Regulatory Affairs, PSG
Supervisory Training
Color & Make-Up, Society of Cosmetic Chemists
Design of Experiments, G.R. Technologies
Project Management, Kepner-Tregoe
Validation and Qualification of Pharmaceutical Processes and Equipment, Seneca College (12-week course)
Auditing, PSG
Technical Writing Course, Q&C®
Validation for the 21st Century, PSG
Fundamentals of Regulatory Affairs, CanReg
Introduction to Clinical Quality Assurance, PSG
Internal Auditor for Manufacturing, QMI
Product Disposition, Q&C
Introduction to GMP Training for Importers/Distributors, Q&C
Review of Changes to Risk Classifications of GMP Observations, Q&C
cGMP Overview, Aventis Pasteur
GMP Training, Aventis Pasteur
NHPD workshop - Introduction to NHPD (Nov 2003)
NHPD workshop - Guidance workshops for Product Licences and Site Licences (Dec 2004)
Sandra comes to Quality & Compliance Services Inc. (Q&C)® with administrative and accounting experience drawn from employment in the financial and medical service industries, and with management skills refined while running a successful business of her own for over 10 years. She is cheerful and indispensable, committed to doing her best and always helpful. Her background in client service and project management is fully utilized in her role as administrative support for our organization.
Steve Hennigar brings strong analytical and communications skills to Quality & Compliance Services Inc. (Q&C)® Steve's presentation of his research thesis on the chemical modification of polymers was given a Neish award by Queen's University faculty and industry members. His positive outlook and proven problem-solving abilities allow Steve to complete projects and tasks efficiently without compromising quality.
Skills and Highlights
Validation
Drafted HVAC IQ/OQ/PQ protocols.
Performed Qualification (IQ/OQ) on Refrigerators, including temperature mapping of small size refrigerators and walk-in refrigerators using Kaye Validator®.
Drafted and executed equipment IQ/OQ protocols for drug manufacturer.
Drafted and executed analytical method validation protocols for drug product manufacturer.
Technical Writing
Drafted and revised cleaning procedures and work instructions to meet GMP standards.
Consulting
Revised more than 1,000 batch production records to assist with biologic manufacturer's backlog due to staffing transitions.
Developed medical devices according to FDA requirements in GMP environment.
Worked on project resulting in publication of "Determination of Alkoxyamine Concentrations in Nitroxyl Mediated Polymerization Products." Macromolecules, 35, 7628-7633 (2002).
Worked on project resulting in publication of "Silica Agglomeration and Elastomer Reinforcement: Influence of Surface Modification." Plastics, Rubber and Composites, 32, 1-8 (2003).
Education
Bachelor of Science, Chemical Engineering, Queen's University, Kingston, Ontario, 2002
Continuing Education, Career Development
Validation Master Plan - Roadmap to Compliance, University of Toronto (U of T)
Manufacturing Control in the Pharmaceutical Related Industries, U of T
Design and Validation of Critical Utility Systems, U of T
Process & Cleaning Validation, U of T
Analytical Method Validation, PSG
Practical Method Development & Validation for HPLC (Waters)
Technical Writing Course, Q&C
ISO Overview, Q&C
ISO Internal Auditor, Quality Management Institute (QMI)
Steven Danglay is a well-rounded individual with experience in Quality Assurance (QA) and Quality Control (QC) in Canadian and U.S. pharmaceutical and biotech companies. His cheerful attitude, expertise, and attention to detail make him a valued project leader and/or team member. His experience, training, and knowledge make him a valuable addition to the Q&C team.
Skills and Highlights
Large Compliance Project Consulting
Planned/monitored release of biotechnology products
Audited QC testing and QA systems
Coordinated stability programs
Quality Assurance/Quality Control (QC)
Successfully implemented tools and standard operating procedures (SOPs) to institute metrics and deviations tracking for monitoring laboratory testing performance and promoting cycle-time reductions
Performed as lead auditor of QC laboratories and QA systems on cGMP compliance and testing performance, authored audit reports, hosted external vendor audits
Investigated root causes for cGMP deficiencies and testing delays to improve efficiency; created process maps to identify gaps and provide solutions (develop SOPs, evaluate systems), and neutralize gaps in documentation, sampling, and testing.
Monitored manufacturing, validation, and stability testing schedules; developed tools to collect metrics to audit test cycle times, batch release, and assay failures
Monitored sample distribution and testing by maintaining audit trail systems (e.g., LIMS, tracking calendars)
Prepared Certificates of Analysis for release of products.
Audited local site practices at biotech company and vaccine manufacturer
Authored policies and procedures to implement improvements and harmonization opportunities with global/corporate groups
Led a cross-functional task force team which developed an approach for addressing the stability of multi-component vaccine products and substances/ intermediates; remedied deficiencies, developed complex stability programs
Designed and coordinated stability surveillance studies for licensed vaccines with industrial operations (testing laboratories, regulatory affairs, manufacturing)
Ensured stability programs satisfied company quality and cost needs, cGMP, and regulatory requirements for licensure, post-licensure changes, and development
Provided training on new Quality Operations systems and procedural enhancements
Ensured departmental productivity by training staff on new improvements to continuously succeed in regulatory inspections
Developed electronic documentation portal on corporate Intranet for QA/QC documents (Certificates of Analysis, NWA Trending charts). Provided global, corporate-wide access to Release and QA documentation
Verna Rathore is a resourceful professional with top Quality Assurance training and over ten years experience in the pharmaceutical industry. Verna's dedication to detail, organizational, communication and problem solving skills were recognized in her previous management role as Quality Assurance Coordinator for Hemosol Inc. (Mississauga). In addition to quality assurance, Verna also brings considerable experience in the medical device industry and its related ISO elements. Her ability to persist in probing and evaluating information has enabled Verna to find smooth transitions in complex group and individual project work.
Skills and Highlights
Management of Change Control System
Reviewed, verified and approved Change Control documents.
Maintained Change Control records and database.
Wrote or revised SOPs, labels, product inserts and Change Control documents.
Coordinated and performed inspection, inventory control and release of finished product.
Management of Product Complaints - liaised with Clinical department in resolving complaints and coordinating corrective action.
Management of Incident Reports - reviewed accuracy and completeness of incident reports.
Provided training to new Quality Assurance staff.
Quality Assurance/Process & Product Development
Prepared report summaries of Quality Assurance systems for referencing and evaluation.
With Regulatory Affairs and Research Development designed a label for a new clinical product.
Performed ELISA, stability, and inspection testing of reagents for medical device establishment.
Introduced a more efficient ELISA procedure in order to reduce testing time by 50 per cent.
Extended shelf life and approval of 60 antibodies eliminating backlog of ELISA testing.
Assisted with internal audit for conformity to ISO 9001 element 4.15 Handling, storage, packaging preservation and delivery.
Redesigned, developed and resolved problems of oncology diagnostic kit.
Facilitated development of Design Control element ISO 9001 quality system for process qualification for medical device company.
Handled 4 individual and 3 group projects to redevelop/optimize, qualify and produce diagnostic products.
Successfully evaluated and transferred an immunoaffinity purification procedure reducing labor time and production costs.
Education
Bachelor of Science, Chemistry-Biochemistry Specialist, Mathematics Minor, University of Toronto
American Society for Quality Control (ASQC) Certificate, Quality Assurance